My recap video is not being created

Check the status under “Create video”. If it says “Taking longer than expected”, your video may still be in progress.

Check the status

Open your event and choose “Create video”. On your phone, you can also find it under “More”. You need to be signed in as the owner or a co-admin.

1. 01Check the displayed status. “Taking longer than expected” can mean that creation is still running; there is no retry button for this status.
2. 02Check your email inbox for status messages. Certain startup errors are retried automatically. There is no fixed completion time for these retries.
3. 03If “Try Again” is shown, you can use it to return to the selection. If the problem continues, email office@gotzendorfer.at and identify your event.

Check suitable photos

To start, you need at least six suitable photos. Videos and photos that are hidden, marked inappropriate, reported or blocked do not count. Follow any notices about photos that need replacing.

Add more photos using the photo upload. To invite someone to help manage the event, see Invite co-admins.

Automatic suggestions

If an automatic recap suggestion appears, it starts as a draft. Open it and confirm creation. These suggestions are not generated for every event and are not available on the Demo plan.

Already paid

If you have already paid and your video could not be created, do not pay again. Email office@gotzendorfer.at so we can check your existing order.